Postage and Returns
Postage and Returns
Keepings thing simple
Shipping
Delivery time for SINGLE VISION is 4 - 5 working days from order date.
Delivery time for VARIFOCAL & BI-FOCAL is 10 - 12 working days from order date.
We offer either First or Second class signed for delivery from Royal Mail.
Returns
- 14 DAYS RETURNS POLICY -
Kontor makes every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore offer you 14 days after your item arrives to change your mind on any of our sunglasses purchased from this website. To qualify for this, the item(s) must be in unworn and in the same condition in which they were received.
When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds within 5 working days of date received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.
You should return it to us using Royal Mail Signed for 1st or 2nd classes (please note special next day delivery returns will not be refunded in full, only to the value of recorded 1st class signed for). This way the delivery is insured. You should also record the tracking number. Please note that customers are responsible for returns postage costs. Kontor is not responsible for returned goods until they have been signed for at our office address below.
EXCHANGES
If you wish to exchange a purchase for another item, please return the item using the returns form. Clearly fill out the returns form in full giving details of the product you wish to receive in exchange. If there is a difference in cost, over payments will be refunded to the card used. Any additional costs will require payment before exchanged product is sent out. We will contact you to take the payment.